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TERMS OF SERVICE

Effective Date: February 20, 2026

Welcome to Enzio.ai. These Terms of Service ("Terms") govern your access to and use of the Enzio.ai platform ("Platform"), operated by Enzio.ai, Inc. ("Enzio.ai," "we," "us," or "our").

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform, and your onboarding will be terminated.

ADDITIONAL TERMS: Certain services, features, or products offered through the Platform may be subject to additional terms and conditions ("Additional Terms"). If Additional Terms apply to a particular service, feature, or product, they will be presented to you for acceptance before you access or use that service, feature, or product. To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control with respect to the applicable service, feature, or product, unless the Additional Terms expressly state otherwise.

ARBITRATION NOTICE: PLEASE BE AWARE THAT SECTION 12 CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND ENZIO.AI, OR OTHERWISE ARISING OUT OF THESE TERMS. AMONG OTHER THINGS, THAT SECTION INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND ENZIO.AI, OR OTHERWISE ARISING OUT OF THESE TERMS, WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION, AND INCLUDES A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY.

1. ABOUT THE PLATFORM

1.1 What Enzio.ai Is

Enzio.ai is a technology platform that connects users seeking legal services with U.S. licensed attorneys (“Attorneys”). The Platform is the technology infrastructure that enables you to access legal services, including transparent pricing displays, verification of professional liability insurance, security measures to protect attorney-client communications, document delivery and retention systems, dispute resolution processes, and a Completion Guarantee (as defined in Section 4.6).

Through the Platform, you can access the following services: (i) Attorney search and matching; (ii) AI-assisted document preparation with Attorney oversight; and (iii) Attorney-client communication (together, the “Services”).

1.2 What Enzio.ai Is Not

Enzio.ai is a technology provider, not a law firm. Enzio.ai does not provide legal advice, represent clients, or practice law. Enzio.ai uses reasonable efforts to evaluate all Attorneys and law firms on the Platform (including to confirm, to the best of Enzio’s knowledge, the active license status of each Attorney), but Enzio.ai does not guarantee the quality, competence, or suitability of any Attorney on the Platform.

Legal services are provided by Attorneys who use the Platform. Your attorney-client relationship is with your assigned Attorney and their law firm, not with Enzio.ai.

Enzio.ai is not responsible for the legal services provided by Attorneys or the outcomes of any legal matter.

1.3 AI-Assisted Drafting Is Required

The Platform's core functionality relies on AI-assisted document preparation with mandatory attorney oversight. By using this Platform, you acknowledge and agree that:

  1. AI technology will be used to prepare initial document drafts based on your intake responses;
  2. AI technology will generate summaries of your matter and profile for Attorney review;
  3. All AI-generated content will be reviewed, revised, and approved by an Attorney before delivery;
  4. Your assigned Attorney will communicate with you directly through the Platform regarding any questions, clarifications, or open items;
  5. You cannot opt out of AI-assisted drafting while using this Platform; and
  6. If you do not consent to AI-assisted drafting, you may not use this Platform.

You may discontinue use at any time before completing payment.

2. ACCOUNTS

2.1 Registration

To use certain Platform features, you must create an account (“Account”). You agree:

  1. To provide accurate, current, and complete information through your Account. You must promptly update your information if there are any changes. You may not impersonate any person or entity or misrepresent your affiliation with any person or entity.
  2. If you represent your employer or another entity, represent that you have full legal authority to bind it to these Terms, and that by registering or using the Services, you agree to these Terms on its behalf, which will then be binding on that entity. You are deemed to be an authorized representative if you register using your employer’s or that entity’s email address or otherwise use the Services on behalf of your employer or other entity.
  3. That you are responsible for safeguarding your login credentials (“Credentials”) and must not disclose them to third parties. You remain solely responsible for all activity under your Account or Credentials, authorized by you or not, and you hereby release Enzio.ai from any and all liability concerning such activities or actions. You must promptly notify Enzio.ai of any unauthorized use of your Account or Credentials.

2.2 Account Types

There are two types of accounts:

  1. A “Client Account” for individuals and businesses seeking legal services; and
  2. An “Attorney Account” for Attorneys providing services through the Platform, which is subject to the separate Attorney Platform Agreement.

2.3 Account Termination

You may close your account at any time by contacting support@enzio.ai.

We may suspend or terminate your account without notice if you violate these Terms.

Upon termination, your access to the Platform will be revoked. Any pending matters with Attorneys will continue per your engagement terms until completion. You may request copies of your Completed Documents (as defined in Section 8.3) per our Data Retention Policy available at https://enzio.ai/data-retention-policy. Any refund is subject to Section 4 of these Terms.

TERMINATION WITHOUT CAUSE:

If we terminate your Account without cause (i.e., not for violation of these Terms) before Services are delivered, you will not be charged the Attorney Fee for any uncompleted Services, and we will provide reasonable assistance in transitioning any pending matters to alternative counsel. However, the Platform Technology Fee is non-refundable.

3. LEGAL SERVICES

3.1 Attorney-Client Relationship

When you engage an Attorney through the Platform, you agree and acknowledge:

  1. Your attorney-client relationship is directly with your assigned Attorney and their law firm;
  2. Enzio.ai is not a party to that relationship;
  3. Attorney-client privilege applies to communications with your Attorney conducted through the Platform;
  4. Your Attorney is responsible for the legal services provided; and
  5. Your Attorney must communicate with you only through the Platform regarding your matter.

Your Attorney's professional obligations are governed by the rules of professional conduct in their jurisdiction of licensure. Nothing in these Terms modifies or supersedes those professional obligations.

3.2 No Legal Advice from Enzio.ai

Nothing on the Platform constitutes legal advice from Enzio.ai. Information provided on the Platform (including service descriptions, FAQs, and educational content) is for informational and educational purposes only and should not be relied upon as legal advice.

3.3 Attorney Assignment

If you do not select an Attorney, Enzio.ai will assign an Attorney to you. Attorneys are assigned based on jurisdiction requirements, practice-area expertise, availability, conflict-check results, and verification of professional liability insurance coverage.

3.4 Scope of Services

Each engagement is limited to the scope described in your engagement letter (“Engagement Letter”) with your assigned Attorney. Enzio.ai is not a party to your Engagement Letter. Additional services require separate engagement and fees as agreed between you and your Attorney.

4. FEES AND PAYMENT

4.1 Pricing and Fee Structure

Service fees are displayed on the Platform before you submit a request. All services include two separate fee components:

  1. The “Platform Technology Fee” which is paid to Enzio.ai for Services, including:
    1. Client onboarding and education, which includes the guided intake process with educational content, service selection assistance, pricing transparency, and FAQ resources and self-service support;
    2. Law firm verification, which includes attorney bar license verification, law firm credential validation, and professional liability insurance verification and monitoring;
    3. AI-assisted document preparation, which includes the automated processing of intake information, generation of a client profile summary for attorney review, generation of an administrative matter summary for attorney review, preparation of initial draft documents tailored to your situation for attorney review, and document storage and version control of your Completed Documents;
    4. Communications infrastructure, which includes encrypted messaging between you and your Attorney, attorney-client privilege protection, your communication history and an audit trail, and document sharing and collaboration tools;
    5. Completion Guarantee administration, which includes deadline monitoring and enforcement; and
    6. Document retention and access, which includes storage of your legal documents that were created using the Platform, anytime access to your Completed Documents, and export and download capabilities.
  2. The “Attorney Fee” which is paid to your Attorney for legal services, including:
    1. Review of AI-generated summaries and draft documents;
    2. Exercise of independent professional judgment;
    3. Communication with you regarding questions and open items;
    4. Revisions and customization based on your specific needs;
    5. Final approval and delivery of Completed Documents; and
    6. Professional responsibility for the legal work product.

You are responsible for paying all applicable taxes associated with your use of the Services. Third-party costs such as filing fees, registered agent fees, and other government charges required to complete your requested services will be included as additional line items in your invoice and are separate from the Platform Fee and Attorney Fee.

4.2 Payment Processing

Enzio.ai operates on a per-service, transactional payment model. There is no subscription fee, and creating or maintaining an Account is free. You are only charged when you select a service and complete the checkout process.

All payments are processed through our third-party payment processor. By completing checkout for a selected service, you authorize us to charge your payment method for the applicable fees as follows:

Platform Technology Fee: The Platform Technology Fee is charged immediately upon completion of checkout. This fee is non-refundable upon payment because Enzio.ai immediately performs automated services on your behalf, including processing your intake information, generating AI-assisted document drafts, and initiating attorney matching (see Seccheckout completion

Attorney Fee: At checkout, you authorize Enzio.ai to charge your payment method for the Attorney Fee upon completion of the Services. The Attorney Fee is not charged until you accept the Engagement Letter and your Attorney has completed the Services and delivered the work product to you, or after a review period of seven days from delivery of the work product, whichever occurs first (see Section 4.3 for details).

Pricing: Service fees, including the Platform Technology Fee and Attorney Fee breakdown, are displayed on the Platform before you complete checkout. Enzio.ai reserves the right to modify pricing for future services at any time. Any price changes will not affect services for which you have already completed checkout.

Receipts: We will send you a receipt after each successful payment. You may view your complete payment history in your Account dashboard.

All fees are in U.S. dollars. Completion of checkout is required before AI-assisted processing, and Attorney assignment begins.

4.3 Payment Reservation

Upon your completion of payment checkout:

  1. The Platform Technology Fee is earned immediately upon payment (see Section 4.4 for details), and you give permission for your payment method to be charged the Attorney Fee upon completion of the Services;
  2. Work proceeds with AI-assisted drafting and Attorney review;
  3. Your Attorney communicates with you through the Platform on any questions or open items; and
  4. Upon delivery and your confirmation that you have received the Attorney’s work-product, or after a review period of 7 days from delivery of the work product to you, you will be charged the Attorney Fee.

4.4 Platform Technology Fee: Non-Refundable Upon Payment

The Platform Technology Fee is NON-REFUNDABLE upon completion of payment because Enzio.ai automatically performs the following services:

  1. Collecting your onboarding information and information needed for the Attorney to complete a conflicts check;
  2. Preparing the scope of services and fee proposal;
  3. Attorney verification services;
  4. Payment processing;
  5. Automated services, which are performed following payment:
  6. Processes and validates your intake information;
  7. Generates a comprehensive client profile summary;
  8. Generates an administrative matter summary for attorney review;
  9. Prepares initial draft documents tailored to your specific situation;
  10. Queues your matter for Attorney assignment and review;
  11. Allocates storage and communication infrastructure; and
  12. Initiates law firm matching and availability confirmation.
  13. Ongoing platform services, which are performed throughout engagement:
  14. Maintains communication channels between you and your Attorney;
  15. Monitors attorney response times and deadlines;
  16. Provides document storage; and
  17. Administers Completion Guarantee.

EXCEPTIONS TO NON-REFUNDABILITY:

The Platform Technology Fee may be refunded only if it is required by applicable law, you cancel before payment is processed, or Enzio.ai terminates your account without cause before services are delivered (per Section 2.3).

4.5 Attorney Fee Refund Policy

The Attorney Fee will be refunded according to the following:

  1. If you cancel before Attorney assignment: Full refund of Attorney Fee;
  2. If you cancel before Engagement Letter acceptance: Full refund of Attorney Fee; or
  3. If you cancel after the Engagement Letter acceptance, the Attorney Fee will not be charged to your payment method and is fully refundable if work is not completed as agreed per the Completion Guarantee.

4.6 Completion Guarantee

Enzio.ai provides you with a “Completion Guarantee” that if your Attorney does not complete the work within the agreed timeframe, you will be notified and given the option to: (i) consent to reassignment to another Attorney, or (ii) receive a full refund of the Attorney Fee. If you consent to reassignment, work continues with the new Attorney at no additional cost. If no reassignment is possible or you decline, the Attorney Fee is refunded in full.

4.7 Acknowledgment of Non-Refundable Platform Fee

BY PROCEEDING WITH PAYMENT, YOU ACKNOWLEDGE AND AGREE THAT:

  1. Except as required by applicable law or as expressly stated in Section 4.4, the Platform Technology Fee is non-refundable upon payment;
  2. AI-assisted services are performed immediately upon payment;
  3. Platform services described in Section 4.4 represent real value; and
  4. You have received and reviewed this refund policy.

4.8 Fee Disputes

If you dispute a charge, contact us at support@enzio.ai within 30 days. We will notify your Attorney to resolve the dispute. Disputes regarding the Platform Technology Fee are limited to claims that the services described in Section 4.4 were not delivered. Disputes regarding the quality or adequacy of legal services are between you and your Attorney; Enzio.ai may facilitate communication, but does not adjudicate Attorney performance disputes; any dispute with your Attorney will be governed by your Engagement Letter with them.

5. PLATFORM TECHNOLOGY

5.1 AI-Assisted Services (Required)

The Platform uses artificial intelligence technology as a core, mandatory component of its services. By using this Platform, you consent to the following:

IMMEDIATE AUTOMATED PROCESSING:

Upon payment, the Platform will automatically:

  1. Analyze your intake responses using AI technology;
  2. Generate a client profile summary for attorney review;
  3. Generate an administrative summary of your legal needs for attorney review;
  4. Prepare initial draft documents based on your specific situation; and
  5. Match you with an Attorney.

MANDATORY ATTORNEY OVERSIGHT:

All AI-generated content is subject to mandatory review by an Attorney before delivery. The Attorney:

  1. Reviews all AI-generated summaries and documents;
  2. Exercises independent professional judgment;
  3. Communicates with you through the Platform regarding any questions, clarifications, or open items;
  4. Makes revisions and customizations as necessary; and
  5. Takes professional responsibility for the final work product.

5.2 AI Disclosure and Consent

Before completing payment, you will be asked to review and accept our AI Disclosure and Consent Agreement, which describes how Attorneys on the Enzio.ai platform use Enzio’s AI tools to assist in preparing your legal documents. This disclosure explains how AI is used and obtains your informed consent as required by professional responsibility rules.

5.3 Platform Availability

We strive to maintain Platform availability, but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time with reasonable notice.

5.4 Security

We implement reasonable security measures to protect your information, including encryption of communications and document storage. However, no system is completely secure. You are responsible for maintaining the confidentiality of your Credentials as detailed in Section 2.1(c).

5.5 Required Use of Platform Communications

All communications between you and your Attorney regarding matters facilitated through the Platform MUST occur through the Platform's messaging system. This requirement exists to:

  1. Protect attorney-client privilege through encrypted communications;
  2. Maintain accurate records of all communications;
  3. Enable Platform protections, including the Completion Guarantee;
  4. Ensure document retention compliance;
  5. Allow your Attorney to properly document questions and responses; and
  6. Provide an audit trail for quality assurance.

ATTORNEY-INITIATED COMMUNICATIONS:

Your Attorney may contact you through the Platform at any time regarding your matter. You agree to monitor Platform communications and respond within a reasonable timeframe (generally within 48 hours for non-urgent matters, or as otherwise specified by your Attorney, but in no event less than 24 hours).

INCIDENTAL COMMUNICATIONS EXCEPTION:

Incidental communications (such as confirming receipt of a notification, scheduling a call to discuss complex matters, or brief logistical coordination) that are promptly documented on the Platform do not constitute a violation of this Section, provided the substance of any legal discussion is memorialized on the Platform.

CONSEQUENCES OF CIRCUMVENTING PLATFORM COMMUNICATIONS:

Conducting substantive legal discussions outside the Platform (including direct email, phone, text, or in-person meetings not documented on the Platform) may result in reduced Platform protections. Enzio.ai will exercise reasonable discretion in applying consequences based on the nature and severity of the violation:

  1. First violation or minor violations: Written warning and a requirement to document the off-platform communication within 24 hours.
  2. Repeated violations: Partial loss of Platform protections, including a potential reduction in Completion Guarantee coverage proportionate to the undocumented communications.
  3. Intentional or egregious circumvention (such as deliberate efforts to avoid Platform documentation or continuing off-platform communications after a warning): Full loss of Platform protections, which may include being charged the Attorney Fee, suspension or termination of your account, ineligibility for refunds or dispute resolution, and voiding of the Completion Guarantee.

EXCEPTION FOR EXTRAORDINARY CIRCUMSTANCES:

If extraordinary circumstances require substantive communication outside the Platform (such as urgent matters when the Platform is temporarily unavailable), you must document the substance of such communication on the Platform and notify Enzio.ai of such communication within 24 hours. Failure to document material off-platform communications constitutes a violation of these Terms.

6. YOUR CONTENT

6.1 Information You Provide

Certain features of the Services allow you to upload documents, messages, images, and other materials (“User Content”) to the Platform. You retain ownership of any User Content you submit. By submitting User Content, you grant us a limited license to use it as necessary to provide Platform services, including:

  1. Processing by AI systems for document preparation;
  2. Storage and retrieval for your matter;
  3. Sharing with your assigned Attorney;
  4. Anonymized aggregation for platform improvement;
  5. Training and improving AI models and algorithms (using de-identified data);
  6. Analytics, research, and product development purposes; and
  7. Marketing and promotional purposes (anonymized case studies and testimonials).

This license is worldwide, royalty-free, sublicensable, and transferable. It continues even after your account is terminated to the extent necessary for ongoing platform operations and improvement.

6.2 Accuracy

You are responsible for the accuracy of the information you provide. Inaccurate information may affect the quality of AI-generated summaries and documents, as well as the final legal services. Your Attorney may contact you through the Platform to clarify or verify information.

6.3 Prohibited Content

You may not upload, submit, post, or transmit through the Platform, any User Content that violates or infringes any intellectual property rights of any third party; violates any applicable law, regulation or promotes illegal activity; contains viruses, malware, or any other malicious computer code; is defamatory, harassing, threatening or violent; contains pornography or sexually explicit material; is spam or unsolicited commercial content; or contains false, misleading, or fraudulent information.

7. PRIVACY

Your use of the Platform is subject to our Privacy Policy, available at https://enzio.ai/privacy-policy. By using the Platform, you consent to our collection and use of information as described in the Privacy Policy.

8. INTELLECTUAL PROPERTY

8.1 Platform Content

The Platform, including its design, features, AI models, algorithms, and content (excluding user-submitted content and Completed Documents), is owned by Enzio.ai and protected under both U.S. and international laws. Except as explicitly stated in these Terms, all rights in and to the Platform are reserved by us or our licensors.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purpose. Enzio.ai does not grant you any rights in its marks or any other product or service name or slogan contained on our Platform. Any other access, use, copying, distribution, retransmission, or modification of the Platform, without our prior written permission, is strictly prohibited and will terminate the license granted herein and violate our intellectual property rights.

8.3 Your Documents

Documents prepared for you through the Platform (“Completed Documents”) become your property upon delivery. You may use them for their intended legal purpose. Once you download your Completed Documents or otherwise remove them from the Platform, Enzio.ai is not responsible and disclaims any liability for any modifications or changes you make.

8.4 Restrictions

You may not:

  1. Copy, modify, or distribute Platform content;
  2. Reverse engineer or attempt to extract source code or AI models;
  3. Use automated systems, including any robot, spider, scraper, crawler, or other automated means of interface not provided by us to access the Platform;
  4. Publish, distribute, duplicate, transmit, broadcast, resell, or otherwise commercially exploit any portion of the Platform;
  5. Use AI-generated content generated by the Platform, Attorney work-product, or other Platform content to train competing AI systems;
  6. Engage in any action or practice that disparages or devalues Enzio.ai, the Platform, the Services, or the reliability, reputation, goodwill, or any of the foregoing, or engage in any action or practice that might impede the performance, reliability, or quality of the Platform;
  7. Use the Services to circumvent any security component or measure on the Platform.

We reserve the right to terminate or suspend your access to the Platform for any violation of these Terms.

9. DISCLAIMERS

9.1 Platform Provided "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT THE PLATFORM IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PLATFORM.

WE MAY MAKE CHANGES TO THE FEATURES, FUNCTIONALITY, OR CONTENT OF THE PLATFORM AT ANY TIME. WE RESERVE THE RIGHT IN OUR SOLE DISCRETION TO EDIT OR DELETE ANY CONTENT APPEARING ON THE PLATFORM.

9.2 AI Technology Disclaimer

AI-generated content is preliminary and subject to mandatory attorney review. We do not warrant that AI-generated summaries or drafts will be complete or comprehensive, free from errors, suitable for use without attorney review, or reflective of final legal advice.

The value of AI-assisted services lies in efficiency and consistency. Your Attorney exercises independent professional judgment and takes responsibility for the final work product.

AI OUTPUTS PROVIDED “AS-IS”:

All AI-generated content, including but not limited to summaries, drafts, analyses, and recommendations, is provided “AS-IS” without any warranty whatsoever. Enzio.ai expressly disclaims all liability for any errors, omissions, or inaccuracies in AI-generated output. Users acknowledge that AI technology may produce incomplete, incorrect, or misleading results, and that such results do not constitute legal advice from Enzio.ai.

9.3 No Guarantee of Results

We do not guarantee any particular outcome from legal services obtained through the Platform. Legal outcomes depend on many factors beyond our control.

9.4 Third-Party Services

  1. The Platform may contain links to third-party websites, advertisers, products, services, or other activities or events that are not owned or controlled by Enzio.ai (collectively, “Third-Party Content”). Your dealings or correspondence with Third-Party Content and your use of or interaction with any Third-Party Content are solely between you and the third party.
  2. Enzio.ai may use a third-party payment processor to process any payments between you and Enzio.ai. We currently use Stripe, Inc. (“Stripe”) as our payment processor. Unless Enzio.ai requires you to use another payment processor, you consent to the additional applicable Stripe terms, which you can find at https://stripe.com/legal. Stripe may request that the you provide certain personal data (e.g., a valid government-issued ID, your legal name, address, and date of birth) to make payments through its financial institutions and to comply with federal and state laws and regulations. They may also communicate directly with you regarding any issues with a payment. We also use Stripe to verify your identity; however, we do not collect or store any biometric data.
  3. We do not control, endorse, or adopt any Third-Party Content and make no representation or warranties of any kind regarding Third-Party Content or the privacy practices of any third parties, and your access to and use of such Third-Party Content and interaction with such third parties is at your own risk.

10. LIMITATION OF LIABILITY

10.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO THE EXCEPTIONS SET FORTH IN SECTION 10.2 BELOW, IN NO EVENT WILL:

  1. ENZIO.AI BE LIABLE UNDER THIS AGREEMENT FOR ANY (I) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES; (II) DAMAGES ARISING FROM THE CONTENT OF LEGAL DOCUMENTS PREPARED THROUGH THE PLATFORM, WHICH ARE THE PROFESSIONAL RESPONSIBILITY OF THE REVIEWING ATTORNEY; OR (III) DAMAGES ARISING FROM COMMUNICATIONS CONDUCTED OUTSIDE THE PLATFORM IN VIOLATION OF SECTION 5.5.
  2. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (I) THE TOTAL FEES (PLATFORM TECHNOLOGY FEE PLUS ATTORNEY FEE) YOU PAID TO ENZIO.AI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIVE HUNDRED DOLLARS ($500).

10.2 Exceptions

IN NO EVENT WILL THE LIMITATION OF LIABILITY IN SECTION 10.1 APPLY TO (I) LIABILITY THAT CANNOT BE EXCLUDED BY LAW; OR (II) CLAIMS ARISING FROM ENZIO.AI'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

11. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Enzio.ai, its officers, directors, employees, and agents from any liability, loss, claims, damages, or expenses, including attorney’s fees, arising from (i) your use of the Platform; (ii) your violation of these Terms; (iii) your violation of any third-party rights; (iv) information you submit through the Platform; (v) your circumvention of Platform communications requirements; (vi) your misuse of AI-generated or attorney-delivered content; (vii) your disputes with any Attorney or law firm using the Platform; (viii) claims by any third party related to your legal matters or use of attorney services obtained through the Platform. This indemnification obligation does not apply to the extent that the relevant claims, damages, or expenses arise from Enzio.ai's fraud, gross negligence, willful misconduct, or material breach of these Terms.

At Enzio.ai’s sole option, you agree that Enzio.ai may elect to exercise sole control of the defense or settlement of any third-party claims subject to this Section. This does not limit any of your indemnification obligations hereunder. In such an instance, you agree to cooperate with us in defending such claims, and pay all fees, costs, and expenses associated with defending such claims (including, but not limited to, reasonable attorneys’ fees).

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms are governed by the laws of the District of Columbia, without regard to conflict of law principles. Except as otherwise provided in this Section 12, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in DC for any actions arising out of or relating to the enforcement of an arbitration award, or for claims seeking injunctive or other equitable relief.

12.2 Arbitration

For any dispute, claim, or controversy arising out of or in relation to these Terms, including, without limitation, the breach, termination, enforcement, interpretation, or validity thereof, or your access or use of the Platform (together a “Dispute”), you agree to first contact Enzio.ai and attempt informal resolution. If unresolved, the Dispute will be settled through binding arbitration before a single arbitrator pursuant to the American Arbitration Association's Consumer Arbitration Rules on an individual basis with no class relief.

  1. The arbitrator shall be a judge or attorney experienced in commercial law and shall apply the substantive law of DC.
  2. This section constitutes a “written agreement to arbitrate” pursuant to the Federal Arbitration Act (“FAA”).
  3. If the claim does not exceed $10,000, arbitration will be conducted solely on the basis of submitted documents, unless the arbitrator requires a hearing.
  4. Notwithstanding any other provision in these Terms or in American Arbitration Association's Consumer Arbitration Rules, the arbitrator shall have no authority to hear or determine any matters relating to class claims or any claims asserted by class members or class representatives, and, unless the parties agree otherwise, the arbitrator shall have no authority to consolidate any arbitration claims.
  5. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s proprietary rights, or for matters related to data security or unauthorized access to the Platform.
  6. You agree that, by entering into these Terms, you and Enzio.ai are each waiving the right to a trial by jury and to any right you may have to participate as a class representative or class member on any class claim you may have against Enzio.ai, including any right to class arbitration or any consolidation of individual arbitrations. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person, if Enzio.ai is a party to the proceeding.

12.3 Class Action Waiver

THE AGREEMENT TO THESE TERMS CONSTITUTES AN AGREEMENT TO PURSUE YOUR CLAIM ON AN INDIVIDUAL BASIS AND A WAIVER OF THE ABILITY TO PURSUE YOUR CLAIM IN A CLASS ACTION. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative capacity.

12.4 Attorney Fees and Costs

If any arbitration or litigation arises from or relates to these Terms, the prevailing party shall be entitled to recover its reasonable attorney fees, expert witness fees, court costs, and other expenses incurred in connection with such dispute from the non-prevailing party. The arbitrator or court, as applicable, shall determine the prevailing party and the reasonableness of any fees and costs awarded under this Section.

13. GENERAL PROVISIONS

13.1 Entire Agreement

These Terms, together with the Privacy Policy, AI Disclosure and Consent, constitute the entire agreement between you and Enzio.ai regarding the Platform. Your Engagement Terms and Engagement Letter constitute the entire agreement between you and the Attorney regarding the Services.

13.2 Amendments

We may modify these Terms at any time. Material changes will be communicated via email or Platform notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

13.3 Severability

If any provision is found unlawful, void, or unenforceable, that provision shall be deemed severable from these terms, and the remaining provisions shall continue in full force and effect.

13.4 Waiver

Our failure to exercise or enforce any right does not constitute a waiver of that right.

13.5 Assignment

You may not assign these Terms. Any purported assignment in violation of this Section is void.

13.6 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, labor disputes, or internet or telecommunications failures; provided, however, that this provision does not excuse or delay your obligation to pay any fees or amounts owed under these Terms. If a force majeure event continues for more than 30 days, either party may terminate the affected engagement, with a pro rata refund of fees for undelivered services.

13.7 No Third-Party Beneficiaries

These Terms do not confer any rights on any third party. Attorneys and law firms using the Platform are bound by separate agreements with Enzio.ai and are not third-party beneficiaries of these Terms.

13.8 Relationship of Parties

Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Enzio.ai. Enzio.ai is an independent contractor providing platform services.

13.9 Survival

The following Sections shall survive any termination or expiration of these Terms: Section 4.4 (Non-Refundable Platform Fee), Section 6 (Your Content), Section 7 (Privacy), Section 8 (Intellectual Property), Section 9 (Disclaimers), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 12 (Dispute Resolution), and this Section 13 (General Provisions).

13.10 Notices

Notices to you will be sent to the email address associated with your account and are deemed received upon sending. You are responsible for keeping your email address current.

Notices to Enzio.ai must be sent to the contact information listed in Section 14 below. Notices sent by mail are deemed received three business days after mailing.

13.11 Electronic Signatures and Communications

You agree that your electronic acceptance of these Terms (by clicking "I Accept" or similar) constitutes a valid and binding signature. You consent to receive all communications from Enzio.ai electronically, including notices, disclosures, and agreements.

13.12 Consent to Receive Communications (Including Text Messages)

By creating an account, you consent to receive communications from Enzio.ai, including:

  1. Email notifications regarding your account, matters, and Platform updates
  2. SMS/text message notifications regarding time-sensitive matter updates, Attorney communications, document delivery, and security alerts
  3. Push notifications if you use our mobile application

Message frequency varies based on your activity. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message or by updating your notification preferences in your account settings. Opting out of text messages will not affect your ability to use the Platform, but you will be responsible for monitoring the Platform directly for time-sensitive communications. You may not opt out of transactional communications required by law or necessary for the administration of your account (such as security alerts or receipts).

By providing your mobile phone number, you represent that you are the account holder for that number or have the account holder's authorization to receive text messages. You agree to promptly notify us if your mobile phone number changes.

13.13 Notice to California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

14. CONTACT

Questions about these Terms:

Enzio.ai

Email: contact@enzio.ai 

Address: 1717 K Street NW, Suite 900, Washington, District of Columbia, 20006